Field Service Engineer 2 - Remote

Overview

As a Field Service Engineer 2 at Intuitive, you will be responsible for the installation, support, troubleshooting, repair, and maintenance of all our products within your designated area. You will ensure that all service agreements and warranty obligations are met while exceeding customer expectations.

In Short

• Install and maintain robotic-assisted surgical products.
• Provide technical support and training to customers.
• Troubleshoot and repair electro-mechanical systems.
• Document service activities and maintain records.
• Conduct system inspections and preventive maintenance.
• Collaborate with sales and other teams for support.
• Manage customer relationships and expectations.
• Travel up to 50% as required.
• Maintain compliance with operational protocols.
• Participate in continuous improvement projects.

Requirements

• Team collaboration and communication skills.
• Strong problem-solving and analytical abilities.
• Effective time management and multitasking skills.
• Ability to travel and work flexible shifts.
• Experience in field service or electro-mechanical systems.
• Good administrative and record-keeping skills.

Benefits

• Inclusive and diverse work culture.
• Opportunities for professional growth.
• Market-competitive compensation packages.
• Support for continuous learning and training.
• Engagement in meaningful work that impacts healthcare.