Field Service Engineer 2 - 2nd Shift - Remote

Overview

As a Field Service Engineer 2 at Intuitive, you will be an integral part of our dedicated team, responsible for the installation, support, troubleshooting, repair, and maintenance of all our products within your management designated area of responsibility.

In Short

• Installation, support, troubleshooting, repair, and maintenance of products.
• Ensure service agreements and warranty obligations are met.
• Provide technical expertise and outstanding customer support.
• Document service activities and maintain records.
• Conduct training sessions at facilities and hospitals.
• Troubleshoot and repair Intuitive products.
• Perform scheduled maintenance activities.
• Collaborate with other teams to achieve company goals.
• Manage assigned area of responsibility and customer relationships.
• Travel up to 70% as required.

Requirements

• Ability to work effectively as part of a team.
• Strong problem-solving and critical thinking skills.
• Excellent time management and organizational skills.
• Ability to travel as required.
• Willingness to perform ad hoc tasks assigned by management.
• Ability to work a flex shift or second shift as required.
• Demonstrate individual characteristics expected of Intuitive personnel.

Benefits

• Opportunity to work in a pioneering company in robotic-assisted surgery.
• Commitment to diversity and inclusion in the workplace.
• Support for long-term growth and professional development.
• Engage in continuous improvement projects.
• Collaborate with a dedicated team of professionals.