Field Service Engineer 2 - Weekend Shift - Remote

Overview

As a Field Service Engineer 2 at Intuitive, you will be an integral part of our dedicated team, responsible for the installation, support, troubleshooting, repair, and maintenance of all our products within your management designated area of responsibility. Your primary focus will be to ensure that all service agreements and warranty obligations are met and surpassed, while consistently exceeding customer expectations.

In Short

• Responsible for installation, support, troubleshooting, repair, and maintenance of products.
• Ensure service agreements and warranty obligations are met.
• Expertise in electro-mechanical systems is required.
• Exceptional customer service and communication skills needed.
• Work closely with customers to provide technical expertise.
• Weekend shifts with extended hours.
• Document service activities and maintain records.
• Conduct training sessions for users.
• Coordinate system delivery and installation.
• Collaborate with internal teams for company goals.

Requirements

• Ability to work effectively as part of a team.
• Strong problem-solving skills and critical thinking abilities.
• Excellent time management skills.
• Ability to travel up to 75% as required.
• Willingness to perform ad hoc tasks.
• Reside within 30 miles of the assigned territory.
• Flexibility to work various shifts.
• Ability to lift 75 lbs. and move heavy objects.
• Compliance with vaccination requirements.
• 1-3 years of field service experience preferred.

Benefits

• Market-competitive compensation packages.
• Opportunities for long-term growth and development.
• Inclusive and diverse team culture.
• Support for professional development courses.
• Commitment to employee well-being.