Field Service Engineer - 2nd Shift - Remote

Overview

As a Field Service Engineer 2 at Intuitive, you will be an integral part of our dedicated team, responsible for the installation, support, troubleshooting, repair, and maintenance of all our products within your management designated area of responsibility. Your primary focus will be to ensure that all service agreements and warranty obligations are met and surpassed, while consistently exceeding customer expectations.

In Short

• Responsible for installation and maintenance of products.
• Provide technical support and training to customers.
• Troubleshoot and repair electro-mechanical systems.
• Document service activities and maintain records.
• Conduct scheduled maintenance and inspections.
• Collaborate with sales and other teams for support.
• Manage customer relationships and expectations.
• Travel up to 75% for field service duties.
• Comply with company policies and procedures.
• Participate in continuous improvement projects.

Requirements

• Ability to work effectively in a team environment.
• Strong problem-solving and critical thinking skills.
• Excellent time management and organizational skills.
• Ability to travel and work flex shifts as required.
• Minimum 1-3 years of field service experience preferred.
• Associate’s degree or equivalent training preferred.
• Good communication and administrative skills.
• Comfortable working off hours with limited support.
• Ability to lift heavy objects and comply with health standards.

Benefits

• Market-competitive compensation packages.
• Opportunities for professional development.
• Supportive work environment focused on innovation.
• Contribute to meaningful advancements in healthcare.