Field Service Engineer 1 - Remote

Overview

As a Field Service Engineer 1 at Intuitive, you will be responsible for the installation, support, troubleshooting, repair, and maintenance of all products within your designated area. Your focus will be to ensure service agreements and warranty obligations are met while exceeding customer expectations.

In Short

• Installation, support, troubleshooting, repair, and maintenance of products.
• Ensure service agreements and warranty obligations are met.
• Provide technical expertise and customer support.
• Conduct training sessions at various locations.
• Document service activities and maintain records.
• Perform scheduled maintenance activities.
• Troubleshoot and repair products according to procedures.
• Manage customer relationships and support training events.
• Participate in continuous improvement projects.
• Travel up to 75% as required by the role.

Requirements

• Ability to work effectively in a team.
• Strong problem-solving skills and critical thinking.
• Excellent time management and prioritization skills.
• Ability to travel and reside within 30 miles of assigned territory.
• Flexibility to work various shifts as needed.
• Ability to lift 75 lbs. and move heavy objects.
• 1-3 years of Field Service Experience preferred.
• Associate’s degree or equivalent training preferred.
• Good communication and administrative skills.
• Compliance with vaccination requirements as mandated.

Benefits

• Market-competitive compensation packages.
• Opportunities for professional development.
• Inclusive and diverse work culture.
• Support for long-term growth.
• Equal employment opportunities.