Senior Instructional Design Manager, Healthcare Operations - Remote

Overview

Interwell Health is a kidney care management company that partners with physicians on its mission to reimagine healthcare—with the expertise, scale, compassion, and vision to set the standard for the industry and help patients live their best lives. We are on a mission to help people and we know the work we do changes their lives. If there is a better way, we will create it. So, if our mission speaks to you, join us!

In Short

• Design and develop impactful learning programs and training courses for patient-facing teams, tailored for a remote environment.
• Set clear, measurable learning objectives that connect directly to business outcomes.
• Create engaging and effective training programs, presentations, and supporting materials for new processes and workflows.
• Advise on training strategies for initiatives and change management.
• Collaborate with SMEs, trainers, and project teams to identify learning needs.
• Translate complex workflows and systems into clear, accurate learning materials.
• Manage materials development and review processes with timely stakeholder communication.
• Equip facilitators with the tools and guidance they need to deliver training effectively.
• Summarize and communicate about learning initiatives across Healthcare Operations teams.
• Provide and respond to feedback to functional leaders responsible for onboarding curricula.

Requirements

• 6+ years of relevant professional experience.
• 4+ years of experience designing and delivering learning programs and content for working adults.
• Bachelor’s Degree required, preferably in Education, Design, Learning Technology or equivalent; Masters Degree preferred.
• Background in developing educational content for users of Epic and CTI platforms preferred.
• Knowledge and proficiency in adult learning principles and instructional design models.
• Expertise in technically-focused learning, including training development tools like Articulate 360 and Powtoons.
• Proven ability to learn complex, technology-driven workflows.
• Experience collaborating with subject matter experts and cross-functional teams.
• Strong written and verbal communication skills.
• Knowledge of change management best practices related to learning initiatives.

Benefits

• Opportunity to contribute to mission-driven healthcare.
• Work in a diverse and inclusive environment.
• Collaborative team culture.
• Flexibility in working arrangements.
• Professional development opportunities.