Call Center Representative - Remote

Overview

Premier Disability Services is a growing company that is a full-service social security disability advocacy firm assisting customers in applying for Social Security Disability at every stage of the process.

In Short

• Provide accurate information for incoming customer/client callers regarding disability claim status.
• Make outbound calls to obtain required information from clients.
• Access various disability processing systems to research and resolve inquiries.
• Effectively navigate multiple computer windows to access several systems.
• Handle all callers with efficiency, courtesy, and respect.
• Meet daily metric goals and monthly audits.

Requirements

• Two years high-volume call center experience.
• Two years Customer Service/Sales experience preferred.
• Ability to retain information and learn new systems quickly.
• Strong computer knowledge and excellent typing skills (at least 50WPM).
• Ability to deal with high call volume while deescalating scenarios.
• Sharp attention to detail and accuracy in work.
• Strong analytical skills to review documents and make decisions.
• Ability to meet multiple performance targets.

Benefits

• Medical, Dental, and Vision insurance.
• PTO and paid holidays.
• Cafeteria onsite and a subsidized lunch program.
• Opportunities to grow within the company.