Applicant Call Representative - Remote

Overview

The Applicant Call Representative assists claimants in completing their Social Security Disability applications by asking personal questions to gather necessary information.

In Short

• Completes online applications for claimants.
• Asks personal medical questions.
• Uses various systems to complete the application process.
• Demonstrates empathy, compassion, and patience.
• Maintains confidentiality of sensitive information.
• Meets productivity and quality goals.
• Utilizes call management software.

Requirements

• Previous experience in a call center environment.
• Customer service oriented with empathy.
• Excellent written and verbal communication skills.
• Detail oriented and patient.
• Ability to achieve high productivity and quality standards.
• Proficient in Windows OS and internet software.
• Bilingual in English/Spanish is a plus.

Benefits

• Health insurance options (medical, dental, vision).
• Flexible spending accounts (FSA).
• Short-term and long-term disability insurance.
• 401(k) retirement savings plan with company match.
• Paid time off (PTO) and paid holidays.
• Commuter benefits and access to Employee Assistance Program (EAP).
• Voluntary benefits like home and auto insurance.