Applicant Call Representative - Remote

Overview

The Applicant Call Representative assists claimants with completing the Security Disability application by gathering necessary information about their disability and qualifications for benefits.

In Short

• Completes the online application for the claimant.
• Asks a series of personal medical questions.
• Uses various systems to complete the process.
• Demonstrates empathy, compassion, and patience.
• Maintains confidentiality of sensitive information.
• Meets productivity and quality goals.
• Utilizes call management software.
• Works full-time hours from Monday to Friday.

Requirements

• Previous experience in a call center environment.
• Customer service oriented with empathy.
• Excellent written and verbal communication skills.
• Detail-oriented and patient.
• Ability to achieve high productivity and quality standards.
• Proficient in Windows OS and related software.
• Bilingual in English and Spanish is a plus.

Benefits

• Health insurance options including medical, dental, and vision coverage.
• Flexible spending accounts for medical and dependent care.
• Short-term and long-term disability insurance.
• 401(k) retirement savings plan with company match.
• Paid time off and holidays.
• Commuter benefits.
• Access to Employee Assistance Program and well-being coaching services.
• Voluntary benefits such as home and auto insurance.