Design Engineer - Remote

Overview

Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service to their customers while maximizing the productivity, efficiency and performance of their support teams—all through our single seamless platform.

Intercom is leading the market in AI customer service with Fin by Intercom, the most powerful AI customer service agent available, and Helpdesk by Intercom, a fully featured AI enhanced helpdesk for human support.

Today, more than 25,000 businesses use Intercom’s platform to send millions of messages to millions of customers each month. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

Join us to help define and lead the AI revolution for customer service.

In Short

• Develop, and implement high-quality, responsive user interfaces using front-end technologies (HTML, CSS, JavaScript).
• Collaborate with UX designers to refine wireframes and prototypes into polished, pixel-perfect interfaces that reflect brand and usability standards.
• Translate design mockups into functional and interactive interfaces, ensuring a seamless user experience across devices.
• Participate in design reviews and user research sessions to continuously improve UI design based on feedback and data insights.
• Ensure consistent design standards by maintaining style guides, component libraries, and design documentation.
• Stay up-to-date with the latest UI design trends, techniques, and tools to drive innovation and elevate the user experience.
• Conduct user interface testing and debugging, optimizing for performance, speed, and accessibility.

Requirements

• Bachelor’s degree in Graphic Design, Interaction Design, Computer Science, or a related field (or equivalent practical experience demonstrated with a portfolio).
• 5+ years of experience in design engineering, front-end development, or a similar role.
• Expert in front-end technologies such as HTML, CSS, and JavaScript, and experience with frameworks like React, Framer Motion, Tailwind and Next.js.
• Strong understanding of UI/UX design principles and experience with design tools such as Figma.
• Knowledge of responsive design and best practices for cross-platform and cross-browser compatibility.
• Solid understanding of accessibility standards (WCAG) and the ability to create inclusive interfaces.
• Excellent problem-solving skills and an ability to balance technical and design challenges to create user-friendly solutions.

Benefits

• Competitive salary and equity in a fast-growing start-up.
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.
• Regular compensation reviews - we reward great work!
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents.
• Open vacation policy and flexible holidays so you can take time off when you need it.
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones.
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too.
• MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done.