IT Customer Success Manager - Remote

Overview

As a Customer Success Manager for the Netherlands, you’re more than just a relationship manager, you’re a strategic partner to our clients. With your experience and insight, you help customers get the most value from our Cloud Solutions. Whether it’s resolving day-to-day issues or leading high-level strategic discussions, you’re a trusted advisor they can count on.

In Short

• Manage customer relationships and expectations as the main point of contact.
• Ensure smooth onboarding for new customers.
• Inform clients of new developments and industry changes.
• Monitor customer needs and set specific goals.
• Identify opportunities for up-selling and cross-selling.
• Lead efforts to measure customer satisfaction.
• Manage escalations and improve service use.
• Oversee delivery of managed services and track performance.

Requirements

• At least 4 years of experience as a Customer Success Manager or similar role.
• Strong familiarity with the Microsoft landscape.
• A commercial drive and strong organizational skills.
• Skilled in relationship management with the ability to visit customers in the Netherlands.
• Presentation skills for product demos.
• Fluent in both English and Dutch.

Benefits

• Competitive salary and performance bonus.
• €400 to set up your home office.
• Flexible, remote-first environment with autonomy.
• Time and space for professional development.
• Up-to-date pension conditions.
• Personalized welcome pack with necessary tools.
• Collaborative and friendly team.
• Inclusive culture with great in-person events.