Customer Success Manager (UK/EMEA) - Remote

Overview

Intenseye is seeking an experienced Customer Success Manager to join our growing EMEA team based in the United Kingdom. This role focuses on driving an exceptional experience and sustained value for our customers through trust and consulting on the Intenseye platform.

In Short

• Be the trusted advisor for EMEA enterprise and key customers.
• Build strong customer relationships and ensure successful onboarding.
• Engage customers through strategy calls and business reviews.
• Collaborate with departments to ensure customer adoption and renewal.
• Determine customer goals and drive accountability.
• Monitor customer health and build risk mitigation plans.
• Resolve customer inquiries and identify upselling opportunities.
• Work with large Global Enterprise customers.
• Experience in SaaS environments is essential.
• Strong communication skills are required.

Requirements

• Passionate about customer success and experience.
• 3-4 years in a customer success management role.
• Experience with C-Suite stakeholders.
• Organized with exceptional follow-through.
• Experience with product management and sales teams preferred.
• Strong oral and written communication skills.
• Ability to work in a geographically-distributed team.
• Interest in AI, ML, DL, or Computer Vision is beneficial.

Benefits

• Great Salary, Health Benefits, and Equity.
• Employee Stock Option Package.
• Parental Leave.
• Annual Learning & Development Stipend.
• Flexible PTO/vacation + public holidays.
• Experience with a fast development team.
• Comprehensive Family Medical Insurance.
• Flexibility on work location and hours.
• Play a key role in the company's growth.
• Contribute to saving lives with AI-powered health and safety.