Crisis Helpline Responder (Indonesia) - Remote

Overview

We are seeking a part-time Crisis Helpline Responder with experience in helpline counselling and training in crisis intervention or suicide prevention to provide support to individuals in crisis.

In Short

• Respond to crisis hotline for individuals in distress.
• Provide professional crisis counselling and support.
• Assess caller needs and triage for safety or medical attention.
• Maintain detailed call reports and documentation.
• Comply with data protection regulations.
• Support development of crisis management plans.
• Make quick decisions in crisis situations.
• Ensure smooth handover to next shift personnel.
• Dedicate shifts to Intellect tasks only.
• Conduct risk assessments for suicide cases.

Requirements

• Proven experience as a helpline counsellor or responder.
• Completed training in crisis intervention or suicide prevention.
• Strong communication and interpersonal skills.
• Ability to work under pressure and make quick decisions.
• Understanding of mental health issues and crisis management.
• Familiarity with data protection laws.
• Empathy and compassion for individuals in crisis.
• Ability to maintain confidentiality and professionalism.
• Willingness to work part-time hours.
• Experience in mental health support is a plus.

Benefits

• Opportunity to make a difference in people's lives.
• Work with a team of mental health professionals.
• Flexible part-time hours.
• Training and development opportunities.
• Supportive work environment.
• Access to mental health resources.
• Engagement in meaningful work.
• Remote work flexibility.
• Contribution to a mission-driven organization.
• Networking opportunities in the mental health field.