Crisis Helpline Responder (India) - Remote

Overview

We are seeking a part-time Crisis Helpline Responder with experience in helpline counselling and training in crisis intervention or suicide prevention.

In Short

• Respond to crisis support hotline for individuals in distress.
• Provide professional crisis counselling and personal support.
• Assess caller needs and triage for safety or emergency services.
• Maintain detailed call reports on issues and referrals.
• Comply with Data Protection Acts and GDPR.
• Support development of crisis management plans.
• Make quick decisions in crisis situations.
• Ensure smooth handover to next shift personnel.
• Dedicate entire shift to Intellect tasks.
• Conduct risk assessments for suicide cases.

Requirements

• Proven experience as a helpline counsellor or responder.
• Completed training in crisis intervention or suicide prevention.
• Strong communication and interpersonal skills.
• Ability to work under pressure and make quick decisions.
• Understanding of mental health issues and crisis management.

Benefits

• Opportunity to make a significant impact on individuals' lives.
• Work with a team of psychologists and clinicians.
• Flexible working hours.
• Access to ongoing training and development.
• Be part of a mission-driven organization focused on mental health.