Crisis Helpline Responder - Remote

Overview

As a Crisis Helpline Responder, you’ll provide immediate support and guidance to individuals in crisis, offering compassionate listening, crisis intervention, and critical referral services to help callers navigate their most challenging moments.

In Short

• Respond to crisis hotline calls
• Deliver professional, evidence-based crisis counseling
• Assess caller needs and arrange emergency services
• Maintain accurate call records
• Adhere to Data Protection Acts for caller confidentiality
• Assist in developing crisis management plans
• Make quick, informed decisions during calls
• Ensure smooth handover to the next shift
• Dedicate each shift to crisis support responsibilities

Requirements

• 1-3 years of experience on helplines
• Fluent communication skills in your native language
• Experience managing high-risk situations
• Resilience and emotional composure under pressure

Benefits

• Flexible, remote part-time role
• Opportunity to make a tangible impact
• Training in evidence-based techniques