Crisis Helpline Responder - Remote

Overview

As a Crisis Helpline Responder, you will be responsible for providing immediate support and assistance to individuals in crisis through phone calls. Your role is crucial in offering empathetic and non-judgmental listening, crisis intervention, and both internal and external referral services.

In Short

• Responding to telephone hotline for crisis support.
• Providing professional crisis counseling services.
• Assessing caller's needs and triaging for safety.
• Maintaining accurate call reports.
• Complying with Data Protection Acts.
• Supporting development of crisis management plans.
• Making quick decisions in crisis situations.
• Ensuring smooth handover to next shift personnel.
• Dedicating entire shift to responsibilities.
• Conducting risk assessments for suicide cases.

Requirements

• Experience in crisis intervention or counseling.
• Strong communication and listening skills.
• Ability to work in a remote environment.
• Knowledge of mental health resources.
• Familiarity with data protection regulations.

Benefits

• Flexible working hours.
• Opportunity to make a difference in people's lives.
• Supportive team environment.