Crisis Helpline Responder - Remote

Overview

As a Crisis Helpline Responder, you’ll provide immediate support and guidance to individuals in crisis, offering compassionate listening, crisis intervention, and critical referral services to help callers navigate their most challenging moments.

In Short

• Respond to crisis hotline calls supporting individuals impacted by distress.
• Deliver professional, evidence-based crisis counseling and emotional support.
• Assess caller needs and arrange emergency services or referrals as necessary.
• Maintain accurate and detailed call records.
• Adhere to Data Protection Acts for caller confidentiality.
• Assist in developing tailored crisis management plans.
• Make informed decisions prioritizing safety and support during calls.
• Ensure smooth handover for continuity of caller support.
• Dedicate shifts solely to crisis support responsibilities.

Requirements

• Passion for helping individuals in crisis.
• Ability to work independently and as part of a team.
• Fluency in the local language preferred.
• Experience in crisis intervention or mental health support is a plus.
• Strong communication and listening skills.
• Willingness to undergo training in evidence-based techniques.

Benefits

• Flexible, remote part-time role.
• Opportunity to make a tangible impact in people's lives.
• Training provided in crisis intervention techniques.
• Supportive team of mental health professionals.