Crisis Helpline Responder (Mexico) - Remote

Overview

We are seeking a part-time Crisis Helpline Responder with experience in helpline counselling and training in crisis intervention or suicide prevention.

In Short

• Respond to crisis support hotline for individuals in distress.
• Provide professional crisis counselling and personal support.
• Assess caller needs and triage for safety or emergency services.
• Maintain detailed call reports on issues and referrals.
• Comply with Data Protection regulations.
• Support development of crisis management plans.
• Make quick decisions in crisis situations.
• Ensure smooth handover to next shift personnel.
• Dedicate entire shift to Intellect tasks.
• Conduct risk assessments for suicide cases.

Requirements

• Proven experience as a helpline counsellor or responder.
• Completed training in crisis intervention or suicide prevention.
• Strong communication and interpersonal skills.
• Ability to work under pressure.
• Understanding of mental health issues.
• Experience in maintaining confidentiality.
• Ability to work independently and as part of a team.
• Familiarity with data protection laws.
• Commitment to mental health advocacy.
• Flexibility in working hours.

Benefits

• Opportunity to make a difference in people's lives.
• Work with a team of mental health professionals.
• Flexible working hours.
• Access to ongoing training and development.
• Supportive work environment.
• Engagement in meaningful work.
• Potential for career advancement.
• Remote work opportunities.
• Competitive compensation.
• Contribution to mental health awareness.