Crisis Helpline Responder (Ireland) - Remote

Overview

As a Crisis Helpline Responder, you will be responsible for providing immediate support and assistance to individuals in crisis through phone calls. Your role is crucial in offering empathetic and non-judgmental listening, crisis intervention, and both internal and external referral services.

In Short

• Responding to telephone hotline for crisis support.
• Providing professional crisis counseling services.
• Assessing caller's needs and triaging for safety.
• Maintaining accurate call reports.
• Complying with Data Protection Acts.
• Supporting development of crisis management plans.
• Making quick decisions in crisis situations.
• Ensuring smooth handover to next shift personnel.
• Dedicating entire shift to responsibilities.
• Conducting risk assessments for suicide cases.

Requirements

• Experience in crisis intervention or counseling.
• Strong communication skills.
• Ability to work under pressure.
• Knowledge of mental health resources.
• Familiarity with data protection regulations.
• Empathy and non-judgmental attitude.
• Ability to work in a team.
• Flexibility in work hours.
• Local language proficiency preferred.
• Commitment to confidentiality.

Benefits

• Flexible remote work environment.
• Opportunity to make a difference in people's lives.
• Supportive team of mental health professionals.
• Training and development opportunities.
• Work-life balance.