Client Success Operations Executive - Remote

Overview

As a Client Success Operations Executive, you will play a key role in enabling the Client Success team to deliver a best-in-class experience to our B2B clients. This includes managing client onboarding and program configuration, supporting L&D webinar execution, and driving process improvements across our internal workflows.

In Short

• Set up and configure new client accounts across Intellect systems.
• Coordinate with internal teams for timely go-live readiness.
• Support the Client Success team in servicing active clients.
• Source and coordinate local speakers for webinars.
• Coordinate logistics for L&D webinars.
• Provide troubleshooting support during live sessions.
• Liaise with internal facilitators and Client Success Managers.
• Identify and propose workflow improvements.
• Maintain internal SOPs and templates.

Requirements

• Experience in client success or operations roles.
• Excellent organizational and communication skills.
• Ability to manage multiple tasks and priorities.
• Familiarity with webinar tools and technologies.
• Proactive problem-solving abilities.

Benefits

• Opportunity to work with a dynamic team.
• Professional development opportunities.
• Flexible working arrangements.
• Competitive salary and benefits package.