Senior Account Associate - Commercial Lines - Remote

Overview

The Senior Account Associate role at Insurance Office of America involves assisting the account team with administrative tasks, customer service, and ensuring compliance with performance standards in a fully remote capacity.

In Short

• Assist in day-to-day administrative and customer service tasks.
• Handle policy processing and billing inaccuracies.
• Maintain accurate data in agency systems.
• Provide proactive and responsive customer service.
• Support team building and promote a positive work environment.
• Stay updated on company policies and procedures.
• Enhance technical skills and industry knowledge.
• Foster positive relationships with colleagues and leadership.
• Ensure productivity and quality standards are met.
• Champion the values of the organization.

Requirements

• 2+ years of industry experience or 5+ years in customer service.
• Active Property & Casualty license required.
• Strong analytical and problem-solving skills.
• Exceptional communication and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

Benefits

• Competitive salaries and bonus potential.
• Company-paid health insurance.
• Paid holidays, vacations, and sick time.
• 401K with employer match.
• Employee stock plan participation.
• Professional growth and career progression opportunities.
• Respectful culture and work/family life balance.
• Community service commitment.
• Supportive teammates and a rewarding work environment.