Customer Success Manager, K12 - Remote

Overview

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome things.

In Short

• Manage renewals and capture leads to help grow the account and meet business quota.
• Travel to meet customers onsite as well as participate in conferences (30% to 40% travel).
• Act as liaison between customer and Instructure.
• Cultivate an exceptional member experience through calls, emails, virtual meetings, and webinars.
• Build relationships at all levels in member organizations.
• Conduct dynamic presentations and communicate key results.
• Master Parchment’s products and services to solve member business problems.
• Manage renewal and expansion opportunities for 100-500 accounts.
• Accurate forecasting and developing strategic customer engagement plans.
• Meet quantitative revenue and customer satisfaction goals.

Requirements

• Bachelor's Degree with 4+ years of Account Management experience.
• Ability to manage issues/goals to completion.
• Adaptability and prioritization in a changing environment.
• Passion for the education industry.
• Excellent written and verbal communication skills.
• Presentation and public speaking ability.
• Proficiency with MS Office and Salesforce.com.
• Management of 100-500 member accounts with a book of business between $500,000 and $2M.
• Consistent attainment of 90% of quarterly/annual goals or greater.

Benefits

• Competitive salary and 401k.
• Medical, dental, disability, and life insurance.
• HSA program, vision, voluntary life, and AD&D.
• Tuition reimbursement.
• Paid time off, 10 paid holidays, and flexible work schedules.
• Gym club reimbursements and rewards-based fitness tracking.