Customer Success Manager, K12 - Remote

Overview

The Customer Success Manager role functions as the day-to-day contact for our school partners, ensuring they receive best-in-class service and support.

In Short

• Manage a full account portfolio and relationships with customers.
• Serve as the primary point of contact for customer communication.
• Cultivate trusted advisor relationships with stakeholders.
• Monitor adoption and utilization trends.
• Manage customer onboarding for new customers.
• Collaborate with Operations and technical support.
• Identify opportunities for account expansion.
• Conduct ongoing customer training and product demonstrations.
• Meet personal quarterly and annual dollar retention goals.

Requirements

• Bachelor's degree required.
• Strong understanding of Salesforce.
• 3 years of experience in a customer success role.
• Preferred experience in the K12 education market.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Customer-centric approach.
• Ability to manage a portfolio of accounts effectively.
• Data-driven literacy to analyze customer retention.

Benefits

• Fully flexible workforce with remote work options.
• Competitive compensation with uncapped commission.
• 100% paid employee health plan.
• Flexible Paid Time Off Policy.
• Stipend for building a home office.
• 12 weeks fully paid parental leave.
• 401(k) with employer match.
• Immediate impact on the company and users.
• Supportive team environment.