Customer Success Manager, K12 - Remote

Overview

The Customer Success Manager role functions as the day-to-day contact for our school partners, ensuring they receive best-in-class service and support.

In Short

• Manage full account portfolio and relationships with customers.
• Serve as the primary point of contact for customers.
• Monitor adoption and utilization trends.
• Manage customer onboarding for new clients.
• Conduct ongoing customer training and product demonstrations.
• Collaborate with various teams to ensure client satisfaction.
• Meet personal quarterly and annual retention goals.
• Strong understanding of the platform and products.
• Provide recommendations based on customer needs.
• Drive improvement through customer feedback.

Requirements

• Bachelor's degree required.
• 3 years of experience in a customer success role.
• Strong understanding of Salesforce.
• Preferred experience in the K12 education market.
• Excellent communication and interpersonal skills.
• Data-driven, problem-solving mindset.
• Ability to manage a portfolio of accounts effectively.
• Understanding of product value propositions.
• Customer-centric approach.
• Analytical skills to identify trends and retention.

Benefits

• Competitive compensation with uncapped commission.
• 100% paid employee health plan including vision and dental.
• Flexible Paid Time Off Policy.
• Stipend for home office setup.
• 12 weeks fully paid parental leave.
• 401(k) with employer match.
• Immediate impact on company and users.
• Supportive team environment.