Associate Program Manager, Legal Operations - Remote

Overview

Instacart is hiring an Associate Program Manager to support the Legal Operations function and the systems and workflows that enable the Legal team to operate efficiently. You will focus on execution, tooling support, reporting, documentation, and workflow upkeep across the Legal department.

You will partner closely with Legal and business stakeholders to support intake, maintain tools, troubleshoot issues, and track operational improvements. This is an individual contributor role focused on support and execution rather than ownership of strategy or tooling architecture.

The Legal Operations team supports how Legal work gets done at Instacart. The team builds and maintains workflows, tools, and processes that support contracting, intake, reporting, and day-to-day Legal operations as the business scales.

Legal Operations partners closely with Legal stakeholders and cross-functional teams to improve efficiency, consistency, and visibility across Legal work. The team emphasizes practical execution, clear documentation, and continuous improvement.

In Short

• Support Legal team intake and ad hoc workflows across a range of legal requests.
• Ensure requests are submitted correctly, routed appropriately, and progressing through systems as expected.
• Provide day-to-day support for intake questions, workflow issues, and process clarifications.
• Support the day-to-day operation of the CLM platform, with Ironclad experience preferred.
• Troubleshoot workflow issues related to intake, routing, approvals, execution, and post-signature handling.
• Pull data and reports from Legal tools and systems to support operational visibility.
• Create and maintain internal documentation, guides, FAQs, and training materials.
• Support Legal Ops initiatives by tracking tasks, timelines, dependencies, and deliverables.
• Support administrative Legal Ops work including subscription tracking and spend hygiene.
• Use AI-enabled tools to support drafting, summarization, intake triage, and documentation work.

Requirements

• 2–3 years of experience in legal operations, legal project management, contract operations or a related role.
• Hands-on experience supporting CLM tools or legal workflows, with Ironclad preferred.
• Experience pulling reports, maintaining trackers, or working with operational data.
• Strong organizational skills and attention to detail.
• Comfort supporting systems, troubleshooting issues, and following documented processes.
• Experience working in a fast-paced, technology-driven environment.
• Strong written and verbal communication skills.

Benefits

• Highly market-competitive compensation and benefits.
• Flex First remote work policy.
• Equity grant eligibility for new hires.
• Annual refresh grants.
• Support for professional development.