Product Operations Associate Manager - Remote

Overview

Nubank is seeking a Product Operations Associate Manager to lead and manage projects, ensuring efficient operations and excellent customer service standards.

In Short

• Conceptualize and manage projects
• Manage customer service OKRs
• Gather data and build dashboards
• Lead the BPO Management team
• Manage external vendors
• Create action plans for engagement improvement
• Improve governance between BPOs and stakeholders
• Work in a diverse and inclusive environment
• Work remotely with occasional office presence
• Join a leading digital financial services platform

Requirements

• 7+ years of experience in similar roles
• Solid analytical background
• Experience leading strategic projects
• Experience with BPO vendors
• Fluent or native Spanish and English
• Track record of stakeholder management
• Experience building partnerships
• Ability to manage by influence

Benefits

• Equity at Nubank
• Health insurance
• 15 workdays of vacation
• 2 Family days per year
• Language learning program
• Parental leaves