Associate Manager, Product Operations - Remote

Overview

The Associate Manager, Product Ops, will work on the end to end fulfillment strategy, profitability and operations for one of our most nascent verticals. Drive’s growth only accelerates when we are the most cost efficient and best-in-class operational platform in the industry.

In Short

• Own business outcomes — be directly responsible for our cost and efficiency metrics and develop plans to improve performance
• Influence – Work cross-functionally with our Finance, Product, Engineering, Analytics, and Business Development teams
• Implement – Drive the strategy, build, and rollout of new product capabilities and operational initiatives
• Drive day-to-day product operations for final mile delivery
• Partner closely with the operations team, enabling them with the right product solutions
• Design and implement scalable operational processes and product enhancements
• Analyze root causes of delivery failures or service gaps
• Monitor key carrier performance metrics and product SLAs
• Act as a connective tissue between product, operations, and logistics partners

Requirements

• Experience in product operations or related fields
• Strong analytical skills and experience with data-driven decision making
• Ability to work cross-functionally and influence stakeholders
• Knowledge of fulfillment and logistics processes
• Excellent communication and documentation skills

Benefits

• 401(k) plan with employer matching
• Paid time off and paid sick leave
• 16 weeks of paid parental leave
• Comprehensive medical, dental, and vision benefits
• Wellness benefits and commuter benefit match