Director of Program Operations - Remote

Overview

This role involves taking full ownership of the operational engine behind a fast-growing, mission-driven education business, overseeing systems that impact student outcomes and counselor success.

In Short

• Oversee and improve student-counselor matching processes.
• Build workflows using HubSpot and automation tools.
• Lead recruitment and onboarding of global counselors.
• Manage customer support and escalation teams.
• Own operational systems and ensure cross-team collaboration.
• Launch new products and features with cross-functional teams.
• 3-7 years of experience in operations or customer success.
• Experience in a startup or high-growth environment.
• Strong detail orientation and ownership mindset.
• Collaborative team player in a fast-paced environment.

Requirements

• 3–7 years of experience managing and scaling teams.
• Experience in customer escalations.
• Background in recruiting or managing service providers.
• Experience in startup environments.
• Strong problem-solving and analytical skills.
• Familiarity with workflow tools like HubSpot or Salesforce.
• Detail-oriented and mission-driven.
• Ability to work collaboratively.
• Adaptability in a fast-changing environment.
• Strong follow-through and energy.

Benefits

• 100% coverage of health, vision, and dental benefits.
• Flexible Paid-time Off.
• Significant company equity as part of compensation.
• Learning and Development Budget.
• 401k with matching retirement savings plans.
• Diversity and inclusion programs.
• Relocation assistance for candidates willing to move.
• Work with co-founders and impact student lives.
• Remote-first team across the US and Canada.
• Collaborative work environment.