Remote Otter LogoRemoteOtter

Director of Program Operations - Remote

Posted 2 days ago
Project Management
Full Time
Worldwide
$130,000 - $160,000/year

Overview

This role involves taking full ownership of the operational engine behind a fast-growing, mission-driven education business, overseeing systems that impact student outcomes and counselor success.

In Short

  • Oversee and improve student-counselor matching processes.
  • Build workflows using HubSpot and automation tools.
  • Lead recruitment and onboarding of global counselors.
  • Manage customer support and escalation teams.
  • Own operational systems and ensure cross-team collaboration.
  • Launch new products and features with cross-functional teams.
  • 3-7 years of experience in operations or customer success.
  • Experience in a startup or high-growth environment.
  • Strong detail orientation and ownership mindset.
  • Collaborative team player in a fast-paced environment.

Requirements

  • 3–7 years of experience managing and scaling teams.
  • Experience in customer escalations.
  • Background in recruiting or managing service providers.
  • Experience in startup environments.
  • Strong problem-solving and analytical skills.
  • Familiarity with workflow tools like HubSpot or Salesforce.
  • Detail-oriented and mission-driven.
  • Ability to work collaboratively.
  • Adaptability in a fast-changing environment.
  • Strong follow-through and energy.

Benefits

  • 100% coverage of health, vision, and dental benefits.
  • Flexible Paid-time Off.
  • Significant company equity as part of compensation.
  • Learning and Development Budget.
  • 401k with matching retirement savings plans.
  • Diversity and inclusion programs.
  • Relocation assistance for candidates willing to move.
  • Work with co-founders and impact student lives.
  • Remote-first team across the US and Canada.
  • Collaborative work environment.
Inspira Education logo

Inspira Education

Inspira Education is dedicated to providing high-quality academic support to students preparing for the Medical College Admission Test (MCAT). The organization focuses on personalized tutoring, helping students identify their weaknesses and build confidence through tailored study plans and one-on-one instruction. With a commitment to educational excellence, Inspira Education enables students to achieve their academic goals in a fully remote environment, making it accessible to learners across the United States and Canada.

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