Director of Program Operations - Remote

Overview

As the Director of Program Operations at CodePath, you’ll be at the heart of a mission-driven organization that is transforming the tech education landscape. This role offers an exciting opportunity to design, refine, and scale operational systems that enable CodePath to expand its reach to 100,000 students annually—ensuring they receive a seamless, high-quality learning experience.

In Short

• Lead and manage an offshore team of 11 full-time leaders and 30+ part-time contractors.
• Understand and refine existing operational processes to support seamless delivery of courses at scale.
• Design and implement systems, automations, and contingency plans to address barriers to scaling operations.
• Create and maintain dashboards for real-time program insights related to staffing, financials, and overall program performance.
• Identify operational hurdles that affect student satisfaction and course completion, and develop solutions to address them.
• Collaborate closely with curriculum and program teams to ensure alignment between operational processes and instructional goals.
• Support, nurture, and develop leaders within the Operations team, cultivating a culture of high performance and continuous improvement.
• Transform student services to be best-in-class, considering cultural needs and incorporating AI-driven solutions.
• Evaluate current processes to identify obstacles, inefficiencies, and opportunities to enhance quality, response time, and student experience.
• Drive initiatives to improve processes across teams, ensuring smooth and efficient course delivery.

Requirements

• 5+ years of experience in complex program operations, including managing teams and systems.
• Experience building and reshaping existing systems using Zendesk, Asana, Airtable, Notion, gSuite, and similar platforms.
• Track record in expert-level optimization of processes and systems to improve efficiency and scalability.
• Strong ability to work cross-functionally and build alignment with diverse stakeholders.
• Empathy for students, with a clear vision for improving the learning experience.
• Ability to thrive in a fast-paced, dynamic environment.

Benefits

• Medical, Dental, and Vision Coverage: 90% of premiums paid for full-time employees and their dependents.
• Flexible Time Off: Flexible vacation and sick time with 12 company-paid holidays.
• Flexible Work Environment: Enjoy a flexible workplace and schedule that supports work-life balance.
• Professional Development: Annual stipend for professional growth and skill development.
• Paid Parental Leave: 10 weeks of paid parental leave to support growing families.