Relationship Manager - Remote

Overview

The Relationship Manager at Insights will play a strategic, client-facing role, ensuring the long-term success of customers using API product offerings.

In Short

• Act as a trusted advisor to senior stakeholders.
• Manage strategic relationships with high-value clients.
• Ensure seamless onboarding and integration for clients.
• Monitor customer satisfaction and retention metrics.
• Collaborate with internal teams to align client needs with product strategy.
• Identify opportunities for client expansion and product enhancements.
• Serve as the primary contact for escalated issues post-sale.
• Use data to provide insights for product development.
• Drive continuous improvement in support documentation.
• Advocate for customer needs in product roadmap discussions.

Requirements

• Experience in customer success or technical account management.
• Understanding of API lifecycle management.
• Strong communication skills for technical topics.
• Track record of driving customer satisfaction and revenue growth.
• Proficient in CRM and analytics tools.
• Passion for personal development and collaboration.

Benefits

• 35 days holidays.
• Discretionary Annual Bonus.
• Private Medical Insurance.
• Income Protection.
• Pension Plan.
• Health Cash Plan.
• Life Assurance.
• Electric Car Scheme.
• Gymflex.
• Employee Assistance Program.