Head of Accreditations & Retention - Remote

Overview

The Head of Accreditations & Retention will lead a global department focused on optimizing the practitioner lifecycle and driving commercial growth through accreditation and retention strategies.

In Short

• Lead global accreditation strategy and operations.
• Drive practitioner retention and license renewal initiatives.
• Enhance operational excellence and data strategy.
• Collaborate with various departments to improve practitioner engagement.
• Design loyalty and progression programs for practitioners.
• Monitor performance metrics and adjust strategies accordingly.
• Ensure high standards in quality assurance for faculty and consultants.
• Develop and roll out micro-credentials and new products.
• Foster cross-functional collaboration across global teams.
• Achieve commercial targets and enhance practitioner satisfaction.

Requirements

• Leadership experience in credentialing or customer lifecycle strategy.
• Expertise in operational excellence and data-driven strategies.
• Experience in SaaS or B2B environments.
• Skilled in stakeholder engagement and matrix leadership.
• Strategic mindset with a focus on growth and action.

Benefits

• 37 days of holidays.
• Annual bonus.
• Private medical insurance.
• Income protection.
• Pension plan.
• Health cash plan.
• Life assurance.
• Electric car scheme.
• Flexible working options.
• Employee assistance program.