Account Director - Remote

Overview

As an Account Director, you will be responsible for renewals and stakeholder management, driving renewal, creating expansion opportunities, and managing high-level stakeholders.

In Short

• Own a portfolio of existing accounts and take responsibility for their retention and growth.
• Identify upsell and cross-sell opportunities within existing accounts.
• Proactively own renewals in accounts in cooperation with the Customer Success team.
• Negotiate deals and contracts at various levels within the targeted account.
• Participate in meetings with key stakeholders and conduct Business Review meetings.
• Discover strategic needs and direction of customers to drive business impact.
• Take ownership of renewal success and strategy to achieve key targets.
• Ensure Customer Success realization and reach NPS targets.
• Monitor market trends and industry analysis.
• Achieve customer advocacy goals with the marketing team.

Requirements

• 7+ years experience in Customer Success Management, Account Management, or Sales, ideally in SaaS.
• Proven oral and written communication abilities.
• Proven track record of using sales and persuasive skills.
• Strong communication skills in both writing and speaking.
• High sense of responsibility and accountability.
• A strategic thinker with excellent project and time management skills.
• Experience negotiating and navigating contracts.
• Thrives in a fast-paced, high growth environment.
• Strong presentation skills with various levels of management.
• Experience in managing stakeholder relationships.

Benefits

• Work in an international, diverse, and inclusive environment.
• Access to a limitless network globally.
• Opportunity to become a Shareowner.
• Access to many training programs for skill improvement.
• Access to 16,000+ online courses on LinkedIn Learning.
• Opportunity to share skills through training sessions.
• Fun team activities.
• No Dress Code!