Account Director - Remote

Overview

The Account Director at JLL will lead a dynamic team in overseeing the operational excellence of a diverse portfolio of services within the commercial real estate sector, ensuring compliance with regulations and delivering outstanding customer experiences.

In Short

• Manage assigned sites within the account-owned and/or occupied portfolio.
• Ensure compliance with local, state, and federal regulations.
• Oversee facility management services and third-party relationships.
• Prepare and manage facility budgets.
• Deliver exceptional customer service to clients and stakeholders.
• Support staff development and planning.
• Plan preventative maintenance and emergency schedules.
• Enhance client relationships to include additional services.
• Build actionable career development plans for direct reports.
• Coordinate with leadership to ensure smooth operations.

Requirements

• 8-10 years of experience in Integrated Facilities Management.
• Strong leadership and relationship-building skills.
• Excellent verbal and written communication skills.
• Proven customer service excellence.
• Knowledge of Excel for data analysis.
• Bachelor’s Degree in Facility Management or related field preferred.
• IFMA certification is a plus.
• Ability to work on-site 5 days a week.
• Knowledge of business and accounting practices.
• Strong problem-solving skills.

Benefits

• 401(k) plan with matching contributions.
• Comprehensive medical, dental, and vision care.
• Paid parental leave at 100% of salary.
• Paid Time Off and Company Holidays.
• Supportive culture prioritizing wellness.