Bilingual French/English - Lead Generation & Administrative Assistant - Remote

Overview

The Bilingual French/English - Lead Generation & Administrative Assistant will manage customer interactions, assist in lead generation, and provide administrative support while ensuring excellent customer service.

In Short

• Manage inbound and outbound customer calls.
• Assist in lead generation and consultation booking.
• Provide exceptional customer support across various channels.
• Utilize CRM and communication tools for smooth operations.
• Follow up on leads to ensure client satisfaction.
• Identify upselling opportunities for relevant services.
• Perform accurate data entry to maintain customer records.
• Apply strong phone etiquette to enhance customer experience.
• Work independently with a reliable internet connection.
• Must be fluent in both English and French.

Requirements

• Fluency in English and French.
• Strong communication skills with various accents.
• Experience with Microsoft Office and CRM systems.
• Familiarity with customer service platforms.
• Self-motivated and resourceful.
• Strong time-management skills.
• Ability to work independently.
• Previous customer service experience preferred.
• Typing test required for assessment.
• Must have necessary equipment for remote work.

Benefits

• Work from home flexibility.
• Opportunity to work in a growing company.
• Gain experience in lead generation and customer service.
• Supportive team environment.
• Potential for career advancement.