Senior Training/User Support Specialist - Remote

Overview

The Senior Training/User Support Specialist will provide remote support for training and user-related incidents, primarily in the healthcare IT domain, ensuring effective communication and resolution of issues.

In Short

• Remote position supporting HHS systems.
• Triage and troubleshoot training-related incidents.
• Maintain and update knowledge base records.
• Provide training through online and onsite courses.
• Experience in healthcare and IT required.
• Knowledge of medical terminology is essential.
• Strong communication and analytical skills needed.
• Experience with EHR systems is a plus.
• Ability to obtain HHS Public Trust security clearance.
• Self-motivated with minimal supervision.

Requirements

• 3-5 years of experience in training/user support.
• BS/BA degree or equivalent experience.
• Proficiency in MS Office applications.
• Experience with training tools like WebEx and Adobe Connect.
• Ability to work in a fast-paced environment.
• Excellent oral and written communication skills.
• Experience in triaging and troubleshooting software errors.
• Knowledge of healthcare IT industry.
• Experience developing training materials.
• Ability to investigate technical issues thoroughly.

Benefits

• Competitive compensation and robust benefits package.
• Comprehensive medical, dental, and vision care.
• Matching 401K and profit sharing.
• Paid time off and training time for personal development.
• Flexible spending accounts.
• Employer-paid life insurance and disability coverage.
• Education assistance program with potential merit increases.
• Employee recognition and referral programs.
• Spot bonuses and financial protection benefits.