ITSM Process Consultant - Remote

Overview

InfyStrat is searching for an experienced ITSM Process Consultant to join our team and drive the optimization of our IT Service Management (ITSM) processes. In this role, you will be responsible for assessing existing ITSM practices, identifying areas for improvement, and implementing best-in-class processes tailored to our organizational needs. You will collaborate with cross-functional teams to ensure the successful adoption of ITSM frameworks and practices, enhancing service delivery and increasing operational efficiency. The ideal candidate will have a deep understanding of ITIL principles, strong analytical skills, and a passion for delivering exceptional IT services. At InfyStrat, we strive for excellence and are excited to have someone with your expertise help us transform our IT service capabilities. If you are looking for a challenging role where you can make a real impact, we encourage you to apply.

In Short

• Analyze current ITSM processes and assess their effectiveness in meeting business goals.
• Design and implement ITIL-based frameworks, policies, and procedures to improve service management.
• Facilitate workshops and training sessions to educate teams on ITSM processes and best practices.
• Collaborate with IT teams to establish metrics and KPIs for monitoring service performance.
• Support change management initiatives to ensure smooth transitions during process improvements.
• Provide ongoing consultancy and support throughout ITSM implementations and changes.
• Stay abreast of industry trends and advancements in IT service management and recommend improvements.

Requirements

• Proven experience in IT Service Management and ITIL frameworks.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in cross-functional teams.
• Experience in facilitating training and workshops.
• Knowledge of change management processes.
• Passion for delivering high-quality IT services.

Benefits

• Opportunity to work in a dynamic and innovative environment.
• Professional development and training opportunities.
• Collaborative team culture.
• Competitive salary and benefits package.