Registration and Customer Service Manager - Remote

Overview

The Registration and Customer Service Manager will oversee the lifecycle and attendee-support operations for multiple North American medical-aesthetic and antiaging conferences, ensuring a seamless attendee experience.

In Short

• Lead the full registration cycle from build to closeout.
• Serve as the registration system administrator.
• Design user-focused registration pages.
• Develop and track project schedules and budgets.
• Coordinate onsite registration operations.
• Partner with Finance and Marketing on pricing strategy.
• Analyze registration data for optimizations.
• Provide expert-level attendee support across various channels.
• Monitor service metrics for continuous improvement.
• Oversee payment and refund processes.

Requirements

• Bachelor’s degree preferred.
• 3–5 years’ experience in event registration or customer-service management.
• Hands-on expertise with Stova or similar platforms.
• CRM and database proficiency.
• Excellent communication and collaboration skills.
• Strong analytical and problem-solving skills.
• Proven track record of meeting deadlines and goals.

Benefits

• Welcoming culture with social events.
• Volunteer days with charity match funding.
• Career development opportunities.
• Generous PTO and flexible work arrangements.
• Competitive benefits including health insurance and 401k match.
• Wellbeing support and wellness app access.
• Recognition programs for great work.
• Collaboration opportunities with global teams.