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Regional Manager Customer Service - Remote

Posted 8 weeks ago
Customer Service
Full Time
Cyprus

Overview

Mira Search, a leading HR agency in Dubai, is hiring a Regional Manager CS for our partners—a company driving the development and expansion of entertainment products through cutting-edge technologies and innovative solutions.

In Short

  • Lead and manage customer service teams across chat and telephony.
  • Develop and enforce service standards and scripts.
  • Oversee telemarketing campaigns to boost engagement and sales.
  • Monitor KPIs and report performance insights to senior management.
  • Analyze customer feedback to enhance service quality.
  • Collaborate with marketing and sales teams for seamless customer experience.
  • Train and develop team members for continuous improvement.

Requirements

  • Proven experience in customer service management.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Ability to analyze data and derive insights.
  • Experience in telemarketing and sales strategies.
  • Familiarity with service standards and quality assurance.
  • Proficient in using customer service software and tools.

Benefits

  • Competitive salary and performance bonuses.
  • Opportunities for professional development and training.
  • Dynamic and innovative work environment.
  • Flexible working hours and remote work options.
  • Health and wellness benefits.
MIRA- Search logo

MIRA- Search

MiraTech is part of a large international holding based in Dubai, engaged in diverse projects across real estate, hospitality, food delivery, and more under the Mira brand. The company is currently seeking a talented content creator for its Mira Production division, focusing on producing vibrant and memorable video content. MiraTech offers remote work opportunities, professional development, and the chance to participate in large-scale projects associated with prestigious brands such as Bentley Home and Trussardi Casa, all within a multicultural environment.

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