Remote Otter LogoRemoteOtter

Enterprise IT Systems & Support Lead - Remote

Posted 3 weeks ago
DevOps / Sysadmin
Full Time
Mexico, Argentina, Brazil, Uruguay

Overview

Improvado is a fast-scaling B2B SaaS company helping marketing and revenue teams centralize and visualize complex data. We’re hiring an Enterprise IT Systems & Support Lead to own service desk operations and drive internal systems excellence in a remote role.

In Short

  • Lead internal service desk operations
  • Provide hands-on L2/L3 support across endpoints and SaaS tools
  • Administer key systems like Google Workspace, Notion, and Atlassian Jira
  • Collaborate on process improvements for onboarding and access reviews
  • Maintain internal documentation and system change logs
  • Partner with InfoSec for compliance support
  • Explore AI and automation in internal IT
  • Must be available from 6:00 AM to 3:00 PM Pacific Time

Requirements

  • 2–4 years of experience in IT systems administration
  • Hands-on technical skills in user provisioning and app configuration
  • Experience managing a service/help desk function
  • Admin-level experience with Google Workspace, Notion, and/or Atlassian Jira
  • Familiarity with identity/SAML/SSO concepts
  • Clear communication skills for documentation

Benefits

  • Remote-first environment
  • 27 days of PTO per year
  • US holidays and additional days off
  • Direct ownership of internal systems
  • Opportunities for learning and growth
  • Work with a global team on real ops challenges
Improvado logo

Improvado

Improvado is an innovative AI-powered platform tailored for marketing teams in medium to large-scale enterprises and agencies, focused on automating complex marketing intelligence and reporting. By gathering and organizing marketing data, Improvado provides instant insights through business intelligence and artificial intelligence, enabling clients to optimize budgets and enhance marketing ROI. As a rapidly growing Series A startup with $34 million in funding, Improvado collaborates with renowned brands like ASUS, Docker, and Activision, fostering a diverse and agile culture that emphasizes personal and professional growth.

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