Technical Support Specialist - Remote

Overview

As a Technical Support Specialist at Impower, you will support customers in their daily operations, helping them understand the product and resolve issues efficiently while collaborating with Product and Engineering teams to improve the platform.

In Short

• Conduct technical analysis of customer-reported issues.
• Handle customer inquiries via ticketing systems.
• Support users in understanding and using the software.
• Communicate with customers in German.
• Create and maintain help center articles and support materials.
• Collaborate with Product and Engineering teams.
• Identify recurring issues to improve support processes.

Requirements

• Experience in technical support or customer-facing roles.
• Strong problem-solving skills.
• Fluent or native German and very good English skills.
• Ability to understand complex systems.
• Independent and reliable working style.
• Nice to have: background in business or basic accounting knowledge.

Benefits

• Close collaboration with Product and Engineering teams.
• Structured onboarding into product and processes.
• Hybrid work model with flexible hours.
• Modern equipment with free choice of hardware.
• Office in central Cluj with a collaborative environment.
• Additional benefits like private health insurance and sports programs.