Patient Enrollment Specialist - Temporary Position - Remote

Overview

The Patient Enrollment Specialist plays a key role in delivering a seamless and supportive onboarding experience for patients participating in Impilo’s customers’ healthcare programs. This position is responsible for high-volume outreach and inbound communication, guiding patients through program enrollment, mobile app setup, and device onboarding.

In Short

• Handle a large volume of incoming and outgoing patient phone calls for program enrollment.
• Provide empathetic, patient-focused communication to ensure a positive experience.
• Educate patients on program benefits and next steps for participation.
• Guide patients through downloading and setting up the mobile application.
• Troubleshoot basic technical issues related to app access and account setup.
• Utilize Impilo’s proprietary platform for patient information and order fulfillment.
• Schedule and conduct patient setup calls for devices or services.
• Partner with operations and technical support teams to resolve patient issues.
• Contribute to process improvement initiatives for enhancing patient experience.
• This is a temporary position expected to last 2 to 2.5 months with potential to go longer.

Requirements

• Experience with Five9 and Slack a plus, but not required.
• Comfortable navigating a laptop computer.
• Requires a quiet work environment for phone calls.
• Stable internet connection on a private network.

Benefits

• Gain experience in customer support and patient enrollment.
• Opportunity to work in a healthcare environment.
• Potential for extended employment based on performance.