Patient Enrollment Specialist - Remote

Overview

The Cadence Health team seeks a remote Patient Enrollment Specialist to act as an Outbound Call Agent, to call and enroll patients who are referred to Cadence by our partner physicians. You will be the patient's first point of contact and experience with Cadence and will interact with patients via phone call and text.

In Short

• Clearly communicate program details, benefits, expected outcomes, patient responsibilities, and the value proposition to patients.
• Facilitate virtual patient enrollments and schedule follow-up appointments with the Cadence Care team.
• Build strong rapport and trust with potential patients, nurturing lasting relationships based on mutual respect and understanding.
• Follow established scripts to meet quality assurance standards, while adapting your communication to connect authentically with patients.
• Maintain a balance between delivering high-quality patient interactions and achieving productivity targets.

Requirements

• Experience working in a healthcare services organization with accountability for performance metrics.
• Prior experience conducting a high volume of outbound calls.
• Strong communication and problem-solving skills, with the ability to address concerns and guide patients toward informed decisions.
• Prior experience working in a fast-paced work environment.
• Ability to maintain the highest degree of patient confidentiality.
• Comfort using CRM platforms.
• Excellent verbal and written communication skills.
• Passion for providing an outstanding patient experience.
• Skilled in building strong patient relationships and overcoming objections in a phone-based environment.
• Ability to thrive in a results-driven, autonomous environment built on trust, open communication, and constructive feedback.

Benefits

• Company culture all about impact, shared growth mindset, empowerment, and integrity.
• An opportunity to help improve the quality of life of millions of Americans.
• Unique chance to support the development of an amazing product; Cadence’s in-house clinicians are our super users and beta testers.
• Expected compensation range: up to $23-$25 per hour.
• Location: remote.