Patient Enrollment Specialist - Remote

Overview

The Cadence Health team seeks a remote Patient Enrollment Specialist to act as an Outbound Call Agent, to call and enroll patients who are referred to Cadence by our partner physicians. You will be the patient's first point of contact and experience with Cadence and will interact with patients via phone call and text.

In Short

• Accurately explain our program details, benefits, expected outcomes, patient responsibility, and value proposition to patients.
• Virtually enroll patients and schedule follow up telephone appointments with the Cadence Care team.
• Cultivate strong rapport and trust with potential patients.
• Follow standardized scripting to meet quality assurance metrics.
• Balance high quality patient interactions and standardized productivity goals.

Requirements

• Experience working in a healthcare services organization.
• Prior experience conducting a high volume of outbound calls.
• Strong negotiation and persuasion skills.
• Prior experience working in a fast-paced environment.
• Ability to maintain patient confidentiality.
• Comfort using software tools for patient outreach.
• Excellent verbal and written communication skills.
• Empathy and passion for delivering an excellent patient experience.
• Ability to build successful patient relationships.
• Ability to thrive in a self-driven environment.

Benefits

• Company culture focused on impact and integrity.
• Opportunity to help improve the quality of life of millions of Americans.
• Competitive salaries and quarterly incentives.
• Medical, dental, and vision insurance.
• Competitive PTO.
• 401K and 401K match.
• Onboarding stipend for remote equipment.
• Paid Parental Leave.
• Charitable Donation Match program.
• Expected compensation range: up to $23 per hour plus commission.