Device Specialist II - Remote

Overview

The Device Specialist II works remotely as part of the Center of Excellence Support Team, providing support and guidance to patients using health monitoring software and devices.

In Short

• Work remotely as part of a support team.
• Onboard new patients and help them set up software and devices.
• Provide support via phone and email to customers.
• Maintain knowledge of tools to diagnose software issues.
• Collaborate with sales teams to identify service opportunities.
• Conduct quality control and monitor support queues.
• Implement policies for customer-oriented services.
• Communicate solutions for a frictionless customer experience.
• Adapt to changing priorities and customer needs.
• Experience with Salesforce and Five9 is a plus.

Requirements

• Must be located in the United States.
• Experience in technical support and customer education.
• Strong customer-centric approach.
• Detail-oriented communication skills.
• Ability to build processes and establish new procedures.
• Experience using Google Sheets and Excel.
• Demonstrated customer service experience.
• Ability to troubleshoot autonomously.
• Flexible and resilient in a remote setting.
• Fluency in Spanish or other languages is a plus.

Benefits

• Remote work opportunity.
• Flexible work hours.
• Collaborative team environment.
• Opportunity to improve customer experience.
• Professional growth and development.