Patient Enrollment Specialist - Remote

Overview

The Patient Enrollment Specialist plays a crucial role in enhancing patient outcomes by conducting outreach and enrollment processes, ensuring trust and engagement through effective communication.

In Short

• Conduct outbound welcome calls to patients across multiple time zones.
• Complete 40+ patient enrollments per week.
• Document 100+ call attempts weekly, ensuring patient engagement.
• Use scripts to deliver empathetic patient interactions.
• Maintain clear and accurate records in the portal.
• Schedule Welcome Calls with Care Counselors promptly.
• Review patient eligibility and prepare charts in advance.
• Escalate clinical questions to the care team when necessary.

Requirements

• 1–2+ years of experience in healthcare customer service or call center.
• Strong phone communication skills and confidence in healthcare discussions.
• Highly organized and capable of managing high call volumes.
• Tech-savvy with experience in EHR platforms or CRMs.
• Comfortable working remotely with minimal supervision.
• Prior experience in patient scheduling or insurance verification is a plus.
• Bilingual (Spanish or Russian) is a plus.

Benefits

• Opportunity to work in a fast-paced, innovative healthcare environment.
• Support for personal and professional growth.
• Collaborative team culture focused on persistence and ownership.
• Flexible working conditions with remote work options.