Customer Success Manager - Australia/APAC - Remote

Overview

Immersive One is leading people-centric cyber resilience across the globe, partnering with enterprise customers in the APAC region to provide world-class onboarding and enablement experiences.

In Short

• Manage customer lifecycle from onboarding to renewal.
• Ensure effective onboarding to set customers up for success.
• Create and execute a communications plan for customer engagement.
• Align strategy and build programs with measurable outcomes.
• Collaborate with product and customer support teams.
• Nurture upsell and cross-sell opportunities with sales teams.
• Monitor customer satisfaction (CSAT) and resolve concerns.
• Work with diverse customer profiles to maintain strong relationships.
• Experience in a SaaS environment is preferred.
• Based in Melbourne or Sydney, Australia.

Requirements

• Experience in Customer Success, account management, or equivalent.
• Exceptional planning, presentation, and written communication skills.
• Experience in implementing customer solutions and client management.
• Proven project management skills with multiple projects.
• Ability to maintain outcome-based relationships.

Benefits

• Additional benefits allowance for pension, healthcare, and housing.
• Flexible and remote working options with 25 days annual leave.
• Enhanced parental leave and mindfulness groups.
• Career and learning development opportunities.
• Share options and sales incentives.
• Informal flexible working options available.
• Monthly socials and team activities.
• Annual meetings at the UK HQ and regional gatherings.