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ICT Support Specialist - Remote

Posted 8 hours ago
DevOps / Sysadmin
Full Time
Worldwide

Overview

The ICT Support Specialist will provide technical support to staff and partners, focusing on maintaining internet connectivity and managing internal IT systems for educational programs across Sub-Saharan Africa.

In Short

  • Provide technical support for network and IT issues.
  • Ensure stable internet connectivity in schools.
  • Monitor and maintain ICT infrastructure.
  • Coordinate with ISPs to resolve connectivity issues.
  • Support internal staff with IT-related problems.
  • Develop and deliver training on IT tools.
  • Assist with systems administration and security.
  • Document technical solutions for user problems.
  • Travel to project sites in Africa as required.
  • Collaborate on IT policy implementation.

Requirements

  • Bachelor's degree in IT or related field.
  • 5+ years of IT support or system administration experience.
  • Experience with network equipment and troubleshooting.
  • Proficiency in cloud productivity suites.
  • Strong problem-solving and communication skills.
  • Experience in user training development.

Benefits

  • Competitive salary based on experience.
  • Remote work flexibility.
  • Opportunity to make a difference in education.
  • Collaborative work environment.
  • Professional development opportunities.

I.W

Imagine Worldwide

Imagine Worldwide is a California-based nonprofit organization dedicated to empowering children across Sub-Saharan Africa by providing them with essential literacy and numeracy skills. The organization addresses the global learning crisis through innovative education technology solutions, including the onebillion application, which has demonstrated significant learning gains and increased school attendance through rigorous Randomized Control Trials. By partnering with governments, organizations, and communities, Imagine Worldwide delivers accessible and effective tablet-based learning solutions, aiming to serve over 10 million children in the coming years while maintaining a focus on affordability and efficiency.

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