Remote Otter LogoRemoteOtter

ICT Support Specialist - Remote

Posted Yesterday
DevOps / Sysadmin
Full Time
Switzerland

Overview

We are looking for a motivated ICT Support Specialist for our client in the energy sector in Aarau, providing both onsite and remote support.

In Short

  • 1st Level Service Desk Support (Onsite & remote)
  • Processing assigned tickets within defined SLAs
  • Installing, maintaining, and supporting workplace, server, and LAN systems, and their software
  • Close collaboration with 2nd & 3rd Level Support
  • Resolving errors and assisting users with issues
  • Regular maintenance of infrastructure
  • Point of contact for requests outside Workplace Services
  • Creating Requests for Changes
  • Opening problems within Problem Management
  • Project involvement

Requirements

  • Experience in Service Desk and common office applications
  • Support experience with Windows 10 clients
  • Support experience with Office 365
  • ITIL v3/v4 Foundation Certificate is a plus
  • Very good German and good English; French/Italian is an advantage
  • Project experience
  • Clean record (existing security clearance is a plus)

Benefits

  • Opportunity to work in a dynamic environment
  • Collaboration with experienced professionals
  • Flexibility in work arrangements
Coopers iET AG logo

Coopers iET AG

Coopers iET AG is a dynamic company specializing in providing expert staffing solutions within the insurance sector in Zurich. They focus on connecting skilled professionals with organizations that require agile project management and development expertise. The company emphasizes collaboration, continuous improvement, and the successful implementation of projects, particularly in agile environments. With a commitment to fostering teamwork and overcoming challenges, Coopers iET AG plays a crucial role in enhancing operational efficiency and value creation for their clients.

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