Customer Support Officer - Remote

Overview

Join iKhokha as a Customer Support Officer and be a frontline advocate for our customers, tackling and resolving technical support queries while helping small businesses thrive.

In Short

• Act as a liaison between customers and internal teams.
• Handle complaints and queries via calls and tickets.
• Ensure issues are resolved promptly according to SLAs.
• Resolve customer complaints through various communication channels.
• Maintain a balance between company policy and customer benefit.
• Work on Adhoc campaigns as needed.
• Escalate urgent queries to Senior Management.
• Ensure compliance with POPIA.
• Manage customer interactions on a CRM system.
• Perform technical troubleshooting to resolve issues.

Requirements

• Matric qualification.
• 1-2 years of customer service or call center experience.
• Experience using a CRM tool.
• Proficient in Microsoft Outlook, Word, Excel, and PowerPoint.
• Excellent verbal and written communication skills.
• Ability to de-escalate situations and take ownership.
• Experience in call center, customer service, and technical support.

Benefits

• Work in a high-growth company with tangible results.
• Enjoy hybrid, remote, and in-office work models.
• Competitive remuneration and benefits including Medical Aid.
• Guidance from visionary leadership.
• Opportunities for study leave.
• Access to on-demand learning and development.
• Experience a friendly, collaborative culture.
• Coffee and beverages provided at HQ.