Customer Support Officer - Remote

Overview

As a Customer Support Officer, you will flex your communication style to respond to various customer inquiries, helping troubleshoot and solve problems effectively while demonstrating empathy and understanding towards customer concerns.

In Short

• Respond to customer account inquiries and maintain CRM data.
• Adjust account details and handle vendor or merchant inquiries.
• Process payments and document arrangements in the system.
• Assist with troubleshooting basic IT or application issues.
• Manage withdrawals and cancellations.
• Provide customer support via email, chat, or phone.
• Exhibit excellent verbal and written communication skills.
• Demonstrate problem-solving abilities to resolve inquiries efficiently.
• Work towards meeting or exceeding KPIs and SLAs.
• Pay attention to detail when recording information.

Requirements

• Passion for customer support with relevant experience.
• Proficient in using CRM systems.
• Ability to stay calm and patient in challenging situations.
• Strong active listening skills.
• Capability to troubleshoot and resolve customer inquiries.
• Attention to detail in data entry and record-keeping.

Benefits

• Flexible working arrangements and hybrid work model.
• Free lunch provided during the Monday Mingle.
• Social activities and events hosted regularly.
• Opportunity to join Employee Share Option Plans (ESOP).
• Well-stocked pantry with snacks and beverages.
• End-of-trip facilities for cyclists.
• Anniversary leave to celebrate work milestones.